Refund policy

Custom orders
Custom stickers, labels, decals and lettering are made just for you, so we can't accept returns or exchanges for a change of mind, or for errors in artwork, text, size or quantity that you approved or submitted.

If something's wrong, we'll fix it
If your order arrives damaged, misprinted or defective, or isn't what you ordered because of our mistake, email info@fairwindsdesigns.com within 30 days of delivery with your order number and a photo. We'll reprint it at no charge or give you a full refund, whichever you prefer. You don't need to send the item back.

Ready-made decals
Unused ready-made items from our Store can be returned within 30 days of delivery in their original condition. Email us to start a return and we'll send instructions. Return shipping is paid by the customer unless the item arrived damaged or we made a mistake. Opened or applied decals can't be returned.

Cancellations
You can cancel for a full refund until your order goes into production. Email us as soon as possible; once printing starts we can't cancel it.

Refunds
Approved refunds go back to your original payment method within 5 business days. Your bank may take a few more days to post it.

Questions? Email info@fairwindsdesigns.com