Refund policy

Custom orders are final sale
Every custom sticker, label, decal and lettering order is printed and cut just for you, so we don't accept returns or give refunds on custom printed products unless there was an error in production.

Production errors
If your custom order arrives misprinted or defective, or doesn't match the proof or options you approved, email info@fairwindsdesigns.com within 30 days of delivery. Include your order number and a photo. We'll reprint it at no charge or refund it, and you don't need to send anything back.

What's not a production error
Mistakes in artwork or text you submitted or approved (such as typos or low-resolution files), sizes or quantities chosen at checkout, and small color differences from how a design looks on your screen.

Ready-made decals: 30-day returns
Pre-printed decals from our Store can be returned within 30 days of delivery. Items must be unused and in their original packaging. Email info@fairwindsdesigns.com with your order number to start a return. You pay the return shipping, and we'll refund the item once we receive it.

Damaged in shipping
If your package arrives damaged, email us within 30 days of delivery with your order number and a photo, and we'll make it right.

Cancellations
You can cancel for a full refund until your order goes into production. Email us as soon as possible; once printing starts we can't cancel it.

Refunds
Approved refunds go back to your original payment method within 5 business days. Your bank may take a few more days to post it.

Questions? Email info@fairwindsdesigns.com